Information - Customer Service - Air Wines


Here you can find the most frequently asked questions and their answers. For any other information please contact us using the request form or send us an email to < / a>

Air Wines is the new way to buy wine directly from the producer bypassing the whole traditional supply chain (importer / distributor / shop) thus obtaining the best price on the market.

Air Wines is a great commercial and sales opportunity, you can create your page for free and customize it as you like, decide the right price for your products, expand the visibility of your company, internationalize, make use of integrated logistics services, receive secure payments and worry less and less about everything that involves the commercial and sales aspects.

We put you in direct contact with the producers and their passion, we introduce you to new products and wines from all over the world, that even if less known, have all the requisites to be at par or better than established brands in the sector. Buying is convenient, cheap, fast, simple and safe!

Registration is free and simple: just click on the "REGISTER" button at the top of the page and follow the wizard.

You will receive an email at the chosen address, containing a link on which you must click to complete and confirm ownership of the e-mail address. The registration will allow you to access the offers and purchase all the products in the catalog.

We suggest you to subscribe to the newsletter to stay informed about the latest news and special promotions.

All products offered on Air wines can be purchased directly online.

Once registered to the site, simply select the desired product and follow the purchase procedure, which will accompany you until the check-out of your order.

Of course yes, shipments are made by express courier, our packaging is composed of a double carton box patented and approved by the major Italian and international express couriers.

No, it's not possible. You can buy completely safely through the pages of Air wines.

You can pay with credit cards and prepaid cards of Visa, Mastercard, Maestro, Postepay, American Express, with PayPal account.

Paying by Credit Card on Air wines is safe and certified, because confidential data are not processed by our servers or our staff but only by the banking system and are not stored in any bank or our database. The transaction takes place via secure and encrypted connection.

Yes, all prices are always VAT included.

Shipping costs are variable and calculated based on the weight of the goods, the number of items selected and / or the destination address. The calculation of shipping costs is however instantaneous and clearly visible in the virtual shopping cart itself, calculated through the geo-location service according to the nation from which you are connected, or otherwise recalculated before the final check-out based on the address indicated for the shipment of the goods.

To recover your password simply click on Login and select Forgot Password under the Password field. Enter your email and click on Recover Password , you will receive an email with your login credentials.

If the order has not yet been shipped, you can request its correction or cancellation by sending an email to .

You can request the cancellation of the order if this has not yet been processed: contact us by email at . In case of cancellation, the full amount of the order will be reimbursed, net of 10% of management fees.

You can use the Right of Withdrawal and be refund according to the law.

Yes, it is possible to indicate a shipping address different from the payment / billing address during the purchase, but it is essential that the recipient of the shipment is 18 years old, or the minimum age required by local legislation.

Of course, you can put in the cart how many products you want and proceed with the purchase in a single solution.

The CVV code is a 3-digit number printed on the back of your credit card and is required to confirm ownership of the card.

You will receive a confirmation email stating that your order has been correctly registered.

Air Wines on average can deliver the products purchased respecting the times indicated in the cart at the time of purchase. Orders are always sent by express courier and a tracking number is provided.

If you receive one or more damaged bottles at your address, contact Customer Support immediately via email at . You may be asked to send the bottle back to us and / or email us a photo with a description of the damage so that we can check the problem and take action accordingly.

The smell of cork is transmitted to the wine from the cork, when the cork is attacked by a harmless mold of the cork oak. It may sometimes overwhelm the organoleptic properties of wine; not infrequently, it can be confused with the characteristics of some wines, such as accentuated woody or toasted hints. If you find the smell of cork in one or more wines, you can send an e-mail to containing: order number and indication of the quantity of products affected by the smell of cork. Subsequently, it will be necessary to send the bottles considered non-conforming through the return procedure to the headquarters of the Air wines (Producing Company) partner; the product or products must be returned with at least 2/3 of the contents and with original cap; the bottle or the bottles must be sent in the packaging of Air wines to preserve its integrity. Upon receipt of the bottles, the company will proceed to check the reported defect and, if confirmed, Air Wines will refund the relative bottles or replace them if required.

Yes, at the time of purchase you can select whether to receive a receipt or invoice. In any case, after payment you will receive the document chosen by email or directly upon delivery. In case of non-receipt you can request it by contacting Customer Service via email . For orders with a total amount exceeding € 2,999.00, an invoice will be required. For this reason you will be asked to enter the Tax Code or VAT.